full service fast quality high efficiency
in order to provide our customers with fast, high-quality and efficient after-sales service, qingdao haofu machinery co., ltd. has formulated the following after-sales service terms:
i ， the warranty period
1. the warranty period for the “aofu” brand lift is one year (since the date of installation).
2. after the product is installed and commissioned, the customer and the local dealer installation personnel will sign the acceptance form (including a copy of the product warranty card).
3. lifetime maintenance (the warranty period is borne by the user)
ii , after-sales service warranty
1. during the quality warranty period, our company is responsible for free repair and replacement of parts due to product quality problems.
2. according to the national regulations, the following conditions are not covered by the free warranty, our company will charge:
construction was not carried out according to the requirements of our company's site;
improper use or failure to follow the instructions of the user manual;
failures beyond the free warranty period specified by the equipment;
after the equipment fails, it has a service relationship with the maintenance unit not designated by our company without the consent of our company and regional distributors;
other faults caused by self-change or repair;
failure caused by accidents such as fires, floods, earthquakes, lightning strikes, gas explosions, etc.;
damage caused by man-made and irresistible forces;
3. when the product fails due to the identification result, the company will first negotiate with the dealer and the user. if the negotiation fails, the authoritative quality and technical supervision department will give the appraisal, and the appraisal result shall prevail. party bears.
iii , after-sales service
anyone who needs our company to provide accessories or dispatch technicians to on-site service must fax it to our after-sales service department in writing, otherwise it will not be processed. anyone who misrepresents or misrepresents the fault will not be accepted.
v , technical advisory services
our company provides free technical consulting services to dealers and customers after the product is sold. for various technical problems encountered during the use of the product, our company will provide an effective solution through remote guidance.
iv . requirements for domestic distributors
1. local distributors should give customers timely pre-sales guidance. customers and installation training personnel should carefully read the relevant product specifications of the company and strictly follow the instructions in the manual for construction and installation operations.
2. dealers and their installation and commissioning personnel must understand the performance of our company's products and their installation precautions, and provide training to customers on product use and maintenance after installation and commissioning. through training, operators can independently use our products.